House rules

House rules

Thank you very much for your stay at our resort. Our staff work hard to make your stay as pleasant as possible. However, we cannot do this without your cooperation. Therefore, we would like to draw your attention to the following house rules.

Visitors
Visitors are welcome and should report to reception on arrival. They are expected to leave the resort before 21:00. Deviation from this is only possible with the consent of the Resort Manager. Should visitors wish to stay overnight, this must be reported at reception. They will be registered as fellow travellers and tourist tax must be paid for this. The reception reserves the right to refuse lodgers. Visitors must comply with the rules set out in these regulations.

Facilities
Football and other ball games are allowed only in designated areas. Use of resort facilities and (games) equipment is at your own risk.

Accommodation and waste

Each accommodation has its own personal furnishings. It is not allowed to take outside furniture that belongs in the holiday accommodation. (Garden) furniture and inventory may not be moved or relocated to other accommodation.

Guests are obliged to keep the accommodation and its surroundings in a neat and orderly condition. No rubbish may be left in and around the accommodation. Waste must be sorted and disposed of in the designated waste containers. Rubbish bags (and loose waste) may not be placed at any time for reasons of hygiene and the possible attraction of (un)animals.

In your absence, all loose items such as bicycles, toys, etc. should be cleared away around the accommodation, stowed away as much as possible and placed out of sight. Bicycles may not be placed against the accommodation. The erection of party tents and the use of drones are not permitted.

Pets
Pets are allowed at the resort only in some of the accommodations; pets are not allowed in the pet-free accommodations. Dogs must be leashed outside their own holiday accommodation at all times and must not cause any nuisance to other guests at the resort. Dogs must be walked outside the resort. In case of 'accidents', the companion of the dog must take care of the removal of such soiling themselves. Pets are not allowed in the hotel and to public areas such as swimming pool, mini market etc.

Maintenance
We reserve the right to carry out (cleaning) work around the accommodation from 08:00. Faults reported to reception will be solved as soon as possible. Dormio Resort Eifeler Tor always has the right to enter the rented accommodation for inspection and/or to carry out maintenance work (or have it carried out). If possible, staff will give timely notice of such a visit. In urgent cases, Dormio Resort Eifeler Tor may refrain from making an announcement.

(Night) rest and nuisance
Guests at the resort should generally behave properly and observe a silence on the entire property between 22:00 and 0800. We expect our guests to strictly observe this nightly silence. This includes no music or any other noise. Also during the day, it is not allowed to use music carriers, musical instruments and other objects that (may) cause noise pollution in such a way as to cause nuisance. With the receipt of a complaint from a fellow guest, the nuisance is established and charges may be levied.

Parking

Dormio Resort Eifeler Tor is a car-free holiday park. Only on arrival and departure is it allowed to drive to your accommodation by car. This way you can easily load or unload your luggage. During your stay you can park your car in the central parking lot.

Safety

You are only allowed to use grills and/or barbecues on the terrace of your house or apartment, not inside or on the (garden) table. We do ask you to consider the comfort of other guests and minimise any nuisance caused by smoke or unwanted smells. Self-brought electricity and/or water installations must comply with legal requirements. If a fire occurs due to any cause, you should raise the alarm immediately so that the fire can be extinguished as soon as possible. And of course, remember your and others' safety when handling (open) fire.

We ask you to check that all (back) doors and windows are locked when you leave your home and turn off the lights.

General house rules
Please behave in such a way as not to cause any inconvenience to anyone. Enjoy your stay and allow other guests to enjoy their holiday rest. All guests must strictly observe the house rules and follow the instructions of the staff and/or any security service present. Smoking is not allowed inside your house or flat. Smoking is only allowed outside on the terrace, provided you consider the comfort of other guests. We ask you to dispose of your cigarette butts in ashtrays or the dustbins provided.

Deposits
Dormio Resort Eifeler Tor is entitled to deduct costs from the paid deposit. Complaints from third parties and/or security regarding your behaviour/noise nuisance/destruction can lead to removal from the resort with deduction of the deposit. You are not entitled to a refund. Damage that you or one of your fellow guests cause to property of Dormio Resort Eifeler Tor will always be recovered directly from the perpetrator or from you. Extra efforts by our staff (e.g. security) as a result of your behaviour will be translated into costs and can be deducted from your deposit. Dormio Resort Eifeler Tor reserves the right, regardless of who in your party caused the damage, extra work or destruction, to deduct any costs from your deposit.